StudioSoie
Delivery & Tracking
Each order is carefully prepared and tracked at every step — here’s exactly how your package reaches you.
Your order journey
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1Day 0
Order confirmed
You will immediately receive a confirmation email summarizing your order.
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2Within 48 business hours
Careful preparation
Verification, protective packaging, and handover to the carrier.
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3From shipment
Shipping & Tracking
Your tracking number will be sent to you by email as soon as it is handed over to the carrier.
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4According to your area
Delivery
Your package arrives at your home, tracked in real time until delivery.
Our delivery times
Mainland France
4 to 7 business days
after shipping
European Union
5 to 8 business days
after shipping
International (outside the EU)
7 to 12 business days
possible customs duties payable by the recipient
Average total delivery time in Europe: 6 to 10 business days, including preparation. Delivery times may vary depending on the destination, carrier, and exceptional circumstances (customs, weather, local holidays).
Where is your order?
Track your package in real time, anytime, with your order number.
Our Commitments
Careful packaging
Each silk piece is carefully protected and folded before shipping.
Free shipping on orders over €100
Shipping fees are calculated at checkout based on the destination — free for orders over €100.
Editable address
An address error? Write to us quickly: we will correct it as long as the order has not been shipped.
Responsive support
A question? We respond within 24 hours with a real solution.
Frequently Asked Questions
When will I receive my tracking number?
As soon as your package is handed over to the carrier, usually within 48 business hours after your order. Remember to check your spam folder — and track it anytime via "Track my order."
My tracking hasn't updated, is that normal?
Yes, this is common: the tracking may pause for 2 to 4 days during transfers between carriers or customs clearance, then update all at once. If nothing changes after 5 days, please write to us.
My package did not arrive on time, what should I do?
Write to us at support@studiosoie.fr with your order number: we respond within 24 hours and find a quick solution — reshipment or refund if the package is lost. You will never be left without a response.
Do you deliver outside the European Union?
Yes, we deliver worldwide (7 to 12 business days). Customs duties and local taxes may apply depending on your country; these are the responsibility of the recipient.
Can I change my address after placing my order?
Yes, as long as the order has not been shipped: contact us as soon as possible at support@studiosoie.fr and we will correct the address before shipping.
Shipping policy
StudioSoie Shipping Policy
At StudioSoie, every order is carefully prepared. Here are our detailed shipping times so you know exactly what to expect.
Order Processing
All orders are processed within 48 business hours (2 business days) from payment confirmation. This includes order verification, careful preparation of your items, and carrier handoff. Orders placed on weekends or public holidays are processed on the next business day.
Shipping & Tracking
Once your package is handed to the carrier, you will receive a shipping confirmation email with your tracking number. You can follow your delivery in real time via the link provided or on our "Track My Order" page.
Estimated Delivery Times
- France: 4 to 7 business days
- European Union: 5 to 8 business days
- International (outside EU): 7 to 12 business days
These times start from the shipping date (after the 48-hour processing). The total estimated time from order to delivery is 6 to 10 business days on average for Europe.
Estimates may vary depending on destination, carrier, and exceptional circumstances (customs, weather, local holidays).
Shipping Costs
Shipping fees are automatically calculated at checkout based on weight, destination, and selected option. Free shipping on orders over €100.
International Deliveries
StudioSoie ships worldwide. For destinations outside the European Union, customs duties and local taxes may apply. These charges are the responsibility of the recipient.
Delivery Address
Please ensure your delivery address is correct and complete before placing your order. We cannot be held responsible for packages delivered to an incorrect address.
Issue with your delivery?
Contact us directly at support@studiosoie.fr — we respond within 24 hours and will find a solution quickly.
Any doubts or questions?
Our team will respond within 24 hours. Write to us before any worries arise: there is always a solution.
Write to support